Privacy Policy

1. Privacy Policy – Astra Lux LLC
   Astra Lux LLC (“the Company”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you use our luxury transportation and concierge services.

    
   1. Information We Collect
   We may collect the following information:

   Full name and contact details (phone, email, address).
   Payment information (processed securely via trusted providers).
   Travel details and preferences (pick-up/drop-off, event details, etc.).
   Location data (to coordinate rides and ensure accuracy).
   Technical data (cookies, device/browser type, IP address) when using our website or booking portal.
    
   2. How We Use Information
   We use your information to:

   Facilitate and coordinate transportation services.
   Communicate with you about bookings, changes, or updates.
   Process secure payments and prevent fraud.
   Improve and customize our services.
   Enforce our Terms of Service and Cancellation Policy.
   Ensure the safety and security of clients, chauffeurs, and third-party partners.
    
   3. Sharing of Information
   We do not sell, rent, or trade your personal information to marketers. We may share limited information only with:

   Chauffeurs and staff who need trip details to provide your service.
   Payment processors to securely handle transactions.
   Trusted third-party vendors (such as event photographers) booked on your behalf.
   Legal authorities, if required by law or to protect rights, safety, or prevent fraud.
    
   4. Data Retention & Security
   We retain personal information only as long as necessary to provide services or comply with legal requirements.
   Data is stored securely within the United States using industry-standard encryption and access controls.
    
   5. Your Rights
   You may request at any time to:

   Access the personal information we hold about you.
   Correct or update inaccurate information.
   Request deletion of your data, unless retention is legally required.
   To exercise these rights, contact us at [email protected].

    
   6. Children’s Privacy
   Astra Lux LLC does not knowingly collect personal information from children under 13. If such information is discovered, we will promptly delete it.

    
   7. Policy Updates
   We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

    
   8. Agreement to Terms
   By booking with Astra Lux LLC — whether through our online booking system (book-now.astraluxllc.us), by phone, or by email — you acknowledge and agree to this Privacy Policy, along with our official Terms of Service and Cancellation Policy.

    
   9. Contact Us
   If you have questions or concerns regarding this Privacy Policy, please contact:

   📞 (214) 885-9850
   ✉️ [email protected]