ASTRA LUX LLC

Zero Tolerance Policy

DRUG AND ALCOHOL INTOXICATION POLICY

ASTRA LUX LLC maintains a Zero Tolerance policy for intoxicating substances. We perform ongoing drug and alcohol testing, conduct extensive criminal background checks, and require continuous defensive driving education for all our drivers.

Wheelchair accessible vehicles are available upon request.

To report any concerns or complaints, please contact the city of Dallas at 214-670-3161 or by dialing 3-1-1 from your phone. You are also welcome to call ASTRA LUX LLC directly with any concerns or feedback at 818-697-2141.

Privacy Policy

  1. ASTRA LUX LLC ("the Company") recognizes the importance of protecting the privacy and personal information of our users in the course of providing our personal driver services in the transportation industry.
  2. We collect and store the personal information provided by users for the purpose of delivering our services effectively and ensuring a seamless user experience. This information may include but is not limited to:
    • Full name and contact details
    • Payment information
    • Travel preferences
    • Location data
  3. The Company uses the collected information to:
    • Facilitate and coordinate transportation services
    • Communicate with users regarding bookings, changes, and updates
    • Improve and customize our services
    • Enforce our terms and conditions
    • Protect the safety and security of our users and drivers
  4. The Company employs appropriate security measures to ensure the confidentiality, integrity, and availability of the personal information collected. We limit access to personal information to authorized individuals who require it to perform their functions.
  5. We do not sell, trade, or rent users' personal information to any third parties for marketing purposes. Personal information may be shared with our trusted partners and service providers who assist us in operating our business and serving our users, but only to the extent necessary to fulfill those services.
  6. The Company may disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to:
    • Comply with legal obligations
    • Protect and defend the rights or property of the Company
    • Ensure the personal safety of users or the public
    • Investigate any potential violations of the law or our terms and conditions
  7. We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
  8. If you have any questions, concerns, or requests regarding this privacy policy or the treatment of your personal information, you can reach out to ASTRA LUX LLC using the contact details provided on our website or through the designated communication channels.

Conclusion:Our commitment to protecting your privacy and maintaining the security of your personal information is of utmost importance to ASTRA LUX LLC. We strive to comply with all applicable privacy laws and ensure the responsible use and handling of the information you provide to us. If you have any questions or need further clarification, please do not hesitate to get in touch with us.