Cancellation Policy

Dallas Doesn’t Settle – Neither Do We

Preston Hollow boardrooms. Highland Park galas. Cowboys games where every second counts.

At ASTRA LUX, we craft cancellation terms as reliable as our black SUVs—clear, fair, and built for Dallas’ fast pace.

Flexibility Meets Fairness

• 12+ Hours Ahead: Cancel free. No fuss.
• 6–12 Hours Ahead: $25 fee (covers reserved chauffeur prep).
• 2–6 Hours Ahead: 50% of booking.
• <2 Hours Notice: Full fare.

Why?

• Your Chauffeur Waits for You—Only You. They block their schedule, polish the SUV, and prep your preferred route (yes, we remember your Love Field shortcut).
• Dallas Demands Precision. Missed slots mean missed connections—for you and the next CEO we’d have to reschedule.

Real Dallas Scenarios

A 450 Arts District gala booking canceled **3 hours prior?∗∗225 fee.

A 120 airport transfer scrapped **10 hours out?** ∗∗Just25..

Exceptions We Honor

Because life in Texas isn’t always predictable:

• Flight Delays: Forward your airline’s alert—we’ll nix the fee.
• Medical Emergencies: Doc’s note = full refund.
• Dallas Weather Drama: Ice storms, flash floods? Reschedule free.

Refunds hit your account in 3 days. No runaround.

Sprinters & Buses (Specialty Vehicles)

Sprinters and buses require advanced scheduling, cleaning, and standby driver preparation.:

• 7+ Days Ahead: Full refund.
• <7 Days Notice: Refund provided minus a 20% non-refundable penalty.
• <24 Hours Notice: 100% of booking total is charged.

Refunds hit your account in 3 days. No runaround.

Third-Party Vendor Services (Photographers, Event Partners, etc.)

When Astra Lux LLC confirms and prepays a third-party vendor on your behalf:

• That portion of your booking is non-refundable once payment has been made.
• Chauffeur service refunds, if applicable, follow the timelines above.
• Vendors secure their schedule exclusively for you, so cancellation does not release our obligation to pay them.

No-Show Policy

If a client fails to appear at the scheduled pickup location without notice (“no-show”), the full fare is charged and no refund is issued.

Rescheduling Policy

• Rescheduling requests made within 12 hours of pickup may be treated as a cancellation and subject to fees.
• For Sprinters and Buses, rescheduling within 7 days of the booking date carries the same 20% non-refundable penalty.

Deposits

Some bookings (Sprinters, Buses, or extended events) may require a deposit. Deposits are applied to your balance but are non-refundable once the booking is confirmed.

Client Responsibility

The client booking the service is financially responsible for all fees, including chauffeurs, specialty vehicles, and third-party vendor costs, regardless of whether the service is used personally or by their guests.

Third-Party Vendor Disclaimer

Astra Lux LLC facilitates third-party vendor services (e.g., photographers) as a courtesy. While we coordinate booking and payment, Astra Lux LLC is not liable for the performance, timing, or outcomes of third-party providers.

Dispute Resolution

Chargebacks or payment disputes initiated outside Astra Lux LLC’s official refund process will be treated as a breach of contract. We reserve the right to recover associated costs, including collection fees or legal action.

How to Cancel

1. Call/Text: (214) 885-9850 *(Dallas-based, 24/7—no bots).*
2. Email: [email protected] (Subject: “Cancel – [Your Name]”).
3. Portal: Manage Booking ( who love apps).

Agreement to Terms

By making a reservation with Astra Lux LLC — whether through our online booking system (book-now.astraluxllc.us), by phone, or by email — the client acknowledges and agrees to the above cancellation, refund, and rescheduling policies in full.