ASTRA LUX LLC

Cancellation Policy

Luxury in Motion. Clarity in Service.
Cancellation Policy, time, luxury rides

Dallas Doesn’t Settle – Neither Do We

Preston Hollow boardrooms. Highland Park galas. Cowboys games where every second counts.

At ASTRA LUX, we craft cancellation terms as reliable as our black SUVs—clear, fair, and built for Dallas’ fast pace.

Cancellation Guidelines

Flexibility Meets Fairness

  • 12+ Hours Ahead: Cancel free. No fuss.
  • 6–12 Hours Ahead: $25 fee (covers reserved chauffeur prep).
  • 2–6 Hours Ahead: 50% of booking.
  • <2 Hours Notice: Full fare.

Why?

  • Your Chauffeur Waits for You—Only You. They block their schedule, polish the SUV, and prep your preferred route (yes, we remember your Love Field shortcut).
  • Dallas Demands Precision. Missed slots mean missed connections—for you and the next CEO we’d have to reschedule.

Real Dallas Scenarios

A 450 Arts District gala booking canceled **3 hours prior?∗∗225 fee.


A 120 airport transfer scrapped **10 hours out?** ∗∗Just25..

Exceptions We Honor

Because life in Texas isn’t always predictable:

  • Flight Delays: Forward your airline’s alert—we’ll nix the fee.
  • Medical Emergencies: Doc’s note = full refund.
  • Dallas Weather Drama: Ice storms, flash floods? Reschedule free.

Refunds hit your account in 3 days. No runaround.

How to Cancel

  1. Call/Text: (214) 885-9850 *(Dallas-based, 24/7—no bots).*
  2. Email: [email protected] (Subject: “Cancel – [Your Name]”).
  3. Portal: Manage Booking ( who love apps).