ADA Wheelchair Policy

 

ASTRA LUX LLC is committed to providing accessible transportation services in compliance with the Americans with Disabilities Act (ADA). We ensure that wheelchair-accessible vehicles are available upon request to accommodate passengers with mobility impairments.

Policy Details:
Availability: Wheelchair-accessible vehicles can be requested at the time of booking. We strive to accommodate all requests promptly and efficiently.
Booking Process:

Passengers can request a wheelchair-accessible vehicle through our booking system, by phone at 818-697-2141, or via our website.
When making a reservation, please inform us of any specific accessibility needs to ensure we can provide the appropriate vehicle.
Driver Training:

All drivers operating wheelchair-accessible vehicles undergo specialized training to assist passengers with disabilities safely and respectfully.
Drivers are trained in the proper use of wheelchair lifts, securement systems, and other accessibility features.
Equipment Maintenance:

Wheelchair-accessible vehicles are regularly inspected and maintained to ensure all accessibility equipment is in proper working order.
Any issues with accessibility equipment are addressed immediately to maintain safety and reliability.
Feedback and Concerns:

ASTRA LUX LLC encourages feedback from passengers to improve our services continually.
To report any concerns or provide feedback, please contact us directly at 818-697-2141.
Complaints:

To report any concerns or complaints, passengers may also contact the city of Dallas at 214-670-3161 or by dialing 3-1-1 from their phone.
By adhering to this policy, ASTRA LUX LLC ensures that all passengers, regardless of their mobility needs, receive the highest level of service and accessibility.